Frequently Asked Questions

Basics How LipozeneRx Works in Three Easy Steps:

1. Complete a Medical Questionnaire: Fill out a questionnaire to allow a licensed healthcare provider to evaluate your medical history.
2. Review by a Licensed Medical Provider: The provider will review your information to determine if Compound Semaglutide is suitable for you.
3. Receive Your Medication: Should it be medically appropriate, you will have your medication delivered to your doorstep every 28 days from a mail-order pharmacy.

Where is LipozeneRx available?

Our Services are currently only available to individuals located in certain states. LipoRX is based in the United States. We provide the Services for use only by persons located in the United States. For more detailed information on our GLP1 weight loss offerings and where they are are available, refer to: Where do you offer your Compounded Semaglutide (GLP-1) treatment?

Pricing & Payment How Much Does LipozeneRx Cost?

• Monthly Fee: Only $396, covering everything from your consultation to the medication, with no hidden charges or long-term contracts (subject to payment options below).
• Shipping: Fast, free shipping is included.
• Payment: Credit card payments are processed instantly online and will only be charged if the healthcare provider approves the prescription.

Note: The monthly fee is subject to the selected payment options.
What are my Payment Options?

• Option A: One-Time Payment
• $356.40 (10% discount applied), every four weeks
• Option B: Biweekly Payments
• $188.10 per payment (5% discount on total, split into two payments), every two weeks
• Option C: Weekly Payments
• $99 per week, every week

Are there any hidden fees?

• The monthly fee covers everything from your consultation to the medication, with no hidden charges or long-term contracts.

Does LipozeneRx require a long-term contract?

• The service is offered on a month-to-month basis. You are not required to sign up for any specific amount of time.

What if I have a question about my payment?

• Please email CustomerService@LipozeneRx.com and one of the customer service agents will be happy to assist you.

What If I Need to Cancel?

• Email CustomerService@LipozeneRx.com for hassle-free cancellation.
• We offer a 30-day refund guarantee for your initial purchase, applicable for any reason, without long-term contracts or cancellation fees.

Shipping & Refills How Often Will I Receive a Shipment?

• Expect a shipment every 4 weeks, contingent upon medical approval, included in the monthly subscription cost.

How Do Refills Work?

• Automatic Refills: Once your initial order is shipped, refills will be automatically shipped every 4 weeks for the next 3 months, unless canceled by you or your healthcare provider.
• Continuation of Treatment: To continue treatment after the initial 3 months, you must undergo a new consultation. If deemed appropriate by your healthcare provider, you may be prescribed medication for an additional 3 months, with refills sent every 4 weeks following each shipment.

Communications How quickly will I hear from my Healthcare Provider?

• Initial Evaluation: Within 48 hours, a licensed healthcare provider will assess whether Compound Semaglutide is appropriate for you. (Note: Response times may extend up to 72 hours for orders placed on weekends.)
• Prescription Process: Upon approval, your prescription will be sent from the mail-order pharmacy. At this point, your credit card will be charged a selected payment option fee.

How do I communicate with my assigned Healthcare Provider?

• Follow-up Communication: For questions related to Semaglutide, contact your assigned healthcare provider via the provided text number. (Please save the number, for communications with the medical provider).

Can I video chat with a healthcare professional?

• After you’ve finished your initial online visit and a licensed medical provider has decided you’re a good candidate for telemedicine, you can speak with a licensed medical provider via messaging, phone call, or a video conference any time you like.

Is a video chat required?

• It depends. Telemedicine laws vary by state. A small number of states require a provider and patient to chat via video. If you live in one of those states, after your initial online visit, a licensed medical provider will reach out to set up a convenient time to chat.

Medical Care How Does LipozeneRx Compare to Brand Name GLP-1 medications?

• Exclusive Availability: FDA-approved drugs like Saxenda®, Victoza®, Wegovy®, and Ozempic® are exclusively available from Novo Nordisk. Mounjaro® and Zepbound are exclusively available from Eli Lilly and Company.
• No Affiliation: LipozeneRx is not affiliated with nor endorsed by the products or companies mentioned. We do not provide these specific products.
• Unique Offering: LipozeneRx connects you with licensed healthcare providers who prescribe medication from licensed 503A compounding pharmacies or FDA-licensed 503B Outsourcing Facilities. While these facilities are strictly regulated, these compounded medications are not FDA-approved, as they are compounded based on a specific prescription for individual patients. Strength, dose, route of administration, and other variables may make compounded medications different from FDA-approved drugs, which makes directly comparing results and risk profile between FDA-approved drugs and compounded drugs challenging.
• Medical Decision: Prescriptions are based on the licensed healthcare provider's judgment, factoring in the patient's medical history.

What if I am not approved for the prescription medication?

• No Charge: Your credit card will not be charged.
• Alternative Options: Options are available that better suit your health profile. We recommend our other well-recognized and trusted product Lipozene. Please visit Lipozene.com, for your other options.

What if I have a medical emergency?

• In an emergency, please call 911, or contact your healthcare provider.

Telehealth What is LipozeneRx?

• Comprehensive Healthcare Connection Platform: LipozeneRx is a marketing platform that connects you with licensed healthcare providers who offer services through the LipozeneRx platform. It is important to note that LipozeneRx itself does not directly provide medical or pharmacy services. Payment to LipozeneRx does not guarantee the writing or dispensing of a prescription. All medical services are provided by independent providers. The information on this website is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. If you have questions or concerns about your health, please consult your healthcare provider. This site serves as an advertisement for services, not any specific medication.

• Your Relationship with Us

LipozeneRx provides access to products and services offered by LipoRx or third-party medical providers, pharmacies, or other vendors. The service connects you with prescription fulfillment services provided by the following pharmacies:

• GeneficRx: 2577 Mall Road, Suite B, Florence, AL 35630
• Pharmacy Innovations: 2535 Johns Place, Jamestown, NY 14701

Your prescriptions may be filled by and transferred between any of these pharmacies, and you agree to this process as part of using our service.

Additionally, LipozeneRx offers access to medical groups who provide healthcare through the platform, for more information on provider credentials, Click Here.

These medical groups employ or contract with physicians who provide healthcare services through the platform. By using the service, you acknowledge that any services received from these medical groups or pharmacies are subject to this agreement, and they are considered third-party beneficiaries.

LipozeneRx does not control or interfere with the practice of medicine by these medical groups or providers. Each provider is solely responsible for the medical care and treatment they provide. By using the service, you are not entering into a doctor-patient relationship with LipozeneRx, but you may establish such a relationship with the medical groups or providers.

Furthermore, LipozeneRx is not responsible for the security or privacy of the communication services you use to receive messages, reports, or emails regarding your diagnosis and treatment from the medical groups or providers. It is your responsibility to monitor and respond to these communications. LipozeneRx, the medical groups, and providers are not liable for any loss, injury, or claims resulting from your failure to read or respond to these messages or to comply with treatment recommendations.

While you are not establishing a doctor-patient relationship with LipozeneRx, you are establishing a direct customer relationship for using the service, including the purchase of non-prescription products or non-medical services sold directly by LipozeneRx. Any personal or health information you provide will be used in accordance with our Privacy Policy.

Are your clinicians licensed?

• Yes, our healthcare providers possess valid licenses to practice medicine within the United States and have obtained board certification in various states. To access licensure and identifying information about our licensed medical providers, please click the link.

For the most current information on the states in which LipozeneRx operates:

• Where is LipozeneRx available?

Why do you need a picture of my ID and a separate picture of my face?

• Your licensed medical provider will need to confirm your identity before treating you via telemedicine. In order to confirm your identity, we need two photos:

1. A photo of your government-issued ID Must include: – First & last name – Photo – Date of birth – ID expiration date (cannot be expired)
2. A clear photo of your face Cannot include: – Sunglasses, hats, or other facial obstructions – Family photos – Filters – Pictures of a picture

• We’ll use these photos only to confirm that the pictures match each other. If you have any questions about how to upload your photos, please email CustomerService@LipozeneRx.com.